Quote Originally Posted by WolfGirl View Post
I did send Trek a letter regarding the whole issue. Heard nothing back. Called them this week, talked to the manager. He did give me some crap about it taking me two years to figure this out, and then offered $200 off a new FX 7.5. I basically told him that I really didn't feel that $200 was enough to counter a $1000+ mistake, when I didn't actually MAKE that mistake. He said he'd go talk to some high-up mucky-mucks. ....and then came back with $300 off.

Well. Figure out what you can sell yours for. If that + $300 could get you a new trek fx that fits you... maybe take them up on that. The reality is that they're being fairly generous offering you $300 towards a new bike - when they really don't have to. yes, a bike shop fitted you wrong (we think maybe, according to another bike shop) ... but how much of that is trek's fault vs the bike shop that fitted you? and then there is the 2 years issue...

how many other things in life can we buy, have for 2 years, and then go back to the manufacturer to tell them that it really wasn't what we wanted and see if they'll give you a discount on a new one?

Did you try asking trek if they'd just give you a discounted frame?