Bike for my Dad

[Biciclista]

Colorisnt that doesn't make sense. if they sell the Konas, they're going to want to sell them to you too. Cultivate them. You'd be surprised how far a little positive energy towards a store clerk can go...

[colorisnt]

I know they sell them and service them, but I also know what I have experienced in discussions with the staff. There are good service places and bad. This place likes to cater to mainly $$$$ clients. Don't ask me why they are so uppity, but they are. I think it is just the area they are in. I know people I ride with who have bought bikes at this shop and they are not at all friendly when you take in a "less expensive bike". You may say it doesn't make sense and I agree, but they are not very friendly. When I was talking about putting a rack on my commuter and described my bike, the service guy actually said putting a rack on that bike wasn't something I should do and I should just buy a $1000.00 road bike to replace it. I already have one. I wanted my old bike to be fitted for commuting. That was very odd, so I talked about it with several area cyclists and found out that the place is not very friendly to certain clients. My coworker brought her 10 year old steel bike in for service and was not treated well. In fact, they acted like it was a joke. However, when her hubby brought in his $$$$$ tri bike he was very well catered to. It's not so much the sales staff/clerk, but the service people.

I like the place we bought the bike. I also like another place for service, but I would not buy a bike there thanks to the exhorbinant prices. There are a couple other great places which I would have recommended for a good buying experience and service. However, he didn't like those as much. Either way, Dad is going to have to drive away to get his bike serviced. If he wants to put fenders on in the fall, he'll have to do that, too. I'd prefer to set him up for a place where the staff will easily, knowledgeably, and kindly take care of his needs and will KNOW him when he calls. I say this because I am moving 8 hours away in 4 weeks and would like to know that he is in good hands should he need help and I am not here.