I didn't mean to insult your intelligence and apologize if it sounded that way.

I was merely suggesting that sometimes it helps to follow up via a different mode of communication. IMHO it helps to get a real live person on the phone. Even if it means I have to multi-task while on hold.

Just because you didn't get a delivery failure notification doesn't mean your email didn't get lost.

I'm not trying to defend or apologize for T9 here; but it seems like you're willing to trash their reputation over a mistake made by USPS. And as an equal opportunity shopper, I feel that the more options there are out there, the better.