I was disappointed to find some stuff out of stock in the catalog that just arrived...
I find it is ALWAY better to call an 800 than to email customer service. Some companies are just slow, period. Performance bike is like that, you can forget getting your order before 3-5 weeks are over.
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Thread: Disappointing...
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06-30-2010, 08:26 AM #1
Don't worry, be happy!
- Join Date
- Nov 2002
- Location
- the dry side
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- 4,365
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06-30-2010, 08:32 AM #2
thickly settled
- Join Date
- May 2008
- Location
- northern Virginia
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- 5,897
I used to work in marketing for direct mail companies. Back in the day, any good company knew that service was important and faster delivery was always better, so they processed orders and got them out the door as quickly as possible, often in only one day. Lately I'm noticing that many companies can take up to a week just to get your order out of the warehouse. It drives me crazy.
- Gray 2010 carbon WSD road bike, Rivet Independence saddle
- Red hardtail 26" aluminum mountain bike, Bontrager Evoke WSD saddle
- Royal blue 2018 aluminum gravel bike, Rivet Pearl saddle
Gone but not forgotten:
- Silver 2003 aluminum road bike
- Two awesome worn out Juliana saddles
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06-30-2010, 08:56 AM #3
Ain't Love a Surprise?
- Join Date
- Nov 2005
- Location
- Between the Blue Ridge and the Chesapeake Bay
- Posts
- 5,203
Last week, I ordered new shorts from TE on Monday and they were delivered Wednesday. I've ordered from TE only a handful of times because I just don't buy that much stuff, period, but every time has been great. I even returned something more than a month after I got it (I went out of the country before I could return it) and they were terrific.
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