Internet woes

[Trek420]

Then again they could be jerking your chain too. Centurytel told me that no way could I have high speed internet without paying for a land line too. I said, "Well, then, just drop all of my services". (I have it at school and I wasn't paying 60+ a month just for internet in the evenings). Well, they called me a couple of weeks later and guess what? I COULD get it without a land line. $29.99. Wow, funny how that worked when they knew I was serious.

I don't think they're kidding her about it being available although I do have one thought bubble or idea. Generally if you can have DSL you can have it with or without a land line. YMMV, some exceptions apply yada yada.

If your rep is good when the order's placed the line's tested and retested, then goes through a whole lotta stuff in the background including my buddies in the c.o. before a tech even goes out. Trust me, phone companies & ISP's are cheap and don't want to send a tech if they don't think the order will fly. So I'm a little puzzled that the tech went out and said it wouldn't complete. Coulda been pair gain or something that sometimes does not test till they are out ...

We finally got my Mom off dial up and to DSL through her small local ISP. She ordered one of the top speeds but it wasn't performing well, lot of dropped connections etc. I helped her to get it escalated, her ISP got an ATT tech out who was great, he found that she could have DSL but not the higher speed she requested. Got that changed and it's much better now.

So I gotta question if the service could be provided (rep tested and was able to place the order, passed all our preliminary tests, dispatched out ...) but not at say elite speed your tech shoulda woulda coulda said that and coordinated the speed downgrade. So that's my thought bubble I had above, Melalvai. I can't touch or look at your order in any way but you might ask if you could have the service at a slower speed.

I would get in touch with the Attorney Generals office and make a complaint about HughesNet. That is ridiculous and you could keep someone else from going through that. I had a problem with an outfit called Cricket and they were terrific. They even followed up with a call.

For the Hughesnet if they are billing you for a service not provided I'd contact your state PUC (public utility commission) or the FCC.

insert standard disclosure here, just my humble opinion.