I would get in touch with the Attorney Generals office and make a complaint about HughesNet. That is ridiculous and you could keep someone else from going through that. I had a problem with an outfit called Cricket and they were terrific. They even followed up with a call.
As for internet...it happens all the time here. I have friends who can only get dialup or satellite. No high speed or DSL options even available to them, and it really makes no sense as to who can or can't. I have friends WAY out with no cell phone service that have high speed internet and another who lives a couple of miles out of town who can't get high speed.
Then again they could be jerking your chain too. Centurytel told me that no way could I have high speed internet without paying for a land line too. I said, "Well, then, just drop all of my services". (I have it at school and I wasn't paying 60+ a month just for internet in the evenings). Well, they called me a couple of weeks later and guess what? I COULD get it without a land line. $29.99. Wow, funny how that worked when they knew I was serious.
Claudia
2009 Trek 7.6fx
2013 Jamis Satellite
2014 Terry Burlington