Quote Originally Posted by e.e.cummings View Post
GLC1968, it is really interested to hear from someone involved in their management! I was really torn about whether I should describe the incident in detail, not sure how management would view that. I am happy to hear that they take an 'open' view!

Also, I wondered,once the note is received, what is the likelihood that she will actually hear about it?
Assuming that it went to the right person, she will definitely hear about it. Like I said - good letters in retail are so few and far between that they are always shared with the person or store that is involved. Speaking from experience, one good letter (or compliment) goes a LONG way towards making up for the lousy pay, hours and treatment that most retailers have to deal with on a day to day basis.

(Again, this is for good companies like Gap/BR or Polo Ralph Lauren....I can't speak for smaller retailers or private owners).