Quote Originally Posted by e.e.cummings View Post
I threw some of that karma back today - I wrote a note and sent it off the Banana Republic. I mentioned how much I enjoyed shopping at their stores, and mentioned by name the manager at that store location, saying that she in particular made the past weekend's shopping experience much more pleasant - and that I found her sales approach exceptional and very professional. Did not go into details about exactly why - don't need to get her into hot water for letting me walk out the door with expensive merchandise!
This is awesome. Thank you for doing this!

I spent years in retail management with The Gap (owns BR) and I was reading this thread with baited breath to see how the manager would handle it. She did exactly what I would have expected and I'm pleased to see it. 1) she took the info and did her own investigation before committing to anything. 2) she corrected the sale to ensure that her inventory was accurate and 3) she rewarded the honest customer by doing something that was well within her authority and still a benefit to you.

You could have explained the whole situation in your letter and she would not have gotten in trouble at all. And by writing a letter - you will get her recognition from her district manager which is awesome as I'm sure BR still greatly values customer feedback. I can tell you with all honesty - people rarely write with GOOD stories but they ALWAYS write with bad ones.

Also - just to rest easy, there is no way a cashier would get fired for this. They would probably get written up, but unless they continued to make the same mistakes, they would not be fired. At least, not from a company like Gap/BR.