If I have exceptionally great customer service, I always try to send an email or a note. We tend to complain loud and clear when there is a problem, but the enthusiastic replies make me think that they receive very few positive communications.

WEIGHT WATCHERS ARE YOU LISTENING? If you could find a leader in my area that had fairly decent grammar and didn't wear me out with tidbits about her family, I WOULD SEND YOU A NICE EMAIL FOR ONCE.

Okay, I feel better.