Ethical question

[Miranda]

I threw some of that karma back today - I wrote a note and sent it off the Banana Republic. I mentioned how much I enjoyed shopping at their stores, and mentioned by name the manager at that store location, saying that she in particular made the past weekend's shopping experience much more pleasant - and that I found her sales approach exceptional and very professional. Did not go into details about exactly why - don't need to get her into hot water for letting me walk out the door with expensive merchandise!

yea... that was my thought... ok, if the coupon gets X % discount... and as a store employee, you normal receive X % discount... and you add those two together... then the bill comes out less if re-rung... hmm... then customer is happy... manager fixes own mistake... hmm... lol

it's good you called and got some resolve... you did your part

[uforgot]

If I have exceptionally great customer service, I always try to send an email or a note. We tend to complain loud and clear when there is a problem, but the enthusiastic replies make me think that they receive very few positive communications.

WEIGHT WATCHERS ARE YOU LISTENING? If you could find a leader in my area that had fairly decent grammar and didn't wear me out with tidbits about her family, I WOULD SEND YOU A NICE EMAIL FOR ONCE.

Okay, I feel better.

[sfa]

That is so very cool how they handled it!

Last fall I ordered a gift for my BIL from Amazon. It was some travel shaving soap he wanted, but instead of sending me one like I ordered, they sent me one CASE of the things (12 packages). Amazon also seemed very surprised that I called to let them know their mistake and told me just to keep the extras. So my BIL got a couple of packages for Christmas, my husband got a couple as well, and the rest went to a homeless shelter. I wish the mistake had been made with something *I* wanted!

Sarah