Zappos.com

[kjay]

Zappos has a one-year return policy. :-)

[badger]

Zappos has a one-year return policy. :-)

not if they're used? I asked, and was told "sorry".

this was a few years ago so maybe they've changed policies?

[kjay]

Thanks, Badger. I didn't realize that.

[Skierchickie]

I've looked at their website many times, but a lot of things I've looked at were priced ABOVE MSRP. Anything marked down hasn't been in my size. I love Backcountry, though! When I'm shopping online, I tend to be pretty focused on getting the best price, and free shipping isn't free shipping if they've already marked it up (it actually makes me feel like they're trying to pull the wool over my eyes if I see something that I know the MSRP on going for more, but with free shipping). Rather than paying extra, I'd rather see if a local shop can order it, and still not pay for shipping.

They may be fantastic to work with, but so far I haven't been tempted. If the right deal happened along......

[ASammy1]

Zappos rocks! Endless.com is a good resource too

[itself]

Get this. Got the size 8.5 hiking boots yesterday, and got the size 9s today! No extra charge for next day shipping!

I just went online, went into "my account", and I have the UPS label to put on the boots I am sending back!

NO, not like REI or LL Bean where you can return used items. They have to be in the same exact condition they came in, brand new.

Lisa

[Bike Chick]

Zappos seems to always have a bigger color and size selection for Keens and that's usually the reason I order from there. I've been very satisfied and would recommend them. I don't mind paying a little more if it is a reliable company with good customer service.

I would recommend Back Country for the same reasons.