hi, Mhami!
I can really relate. A few months ago, my mother called me from the hospital where her husband was dying. She wanted me to find out something about their insurance coverage. He could barely talk, he was weak and since he had recently been intubated, he had almost no voice.
So i had to call her insurance, pretend I was her, then they needed HIS permission to give me(her) info about his account, so I then had a coworker pretend HE was my stepfather!!!!!!
My mother had given me all the pertinent info, birthdates, account numbers, but it just shows you how dumb the precautions are; until they can do voiceprints, ANY male voice can be used to pretend to be your husband...