I bought a cheap single speed from them. Great bike for $300 bucks. The packaging was great but UPS dropped the box and chipped the paint on the bottom of the drop out. I e-mailed them and their first question was whether or not I wanted a new bike. They were very sorry even though it was not their fault. I kept the bike, the chip was very small and covered with the wheel on. I was impressed with the customer service. Expect to need a little tweaking, my wheels were out of true but the rest of the bike went together easily!