Anyone else have AT&T billing issues?

[Trek420]

I don't know if this was due to his charm or the customer service of AT&T.

Sounds like a couple of you encountered the dreaded "basic tarrif rate" on international calls aka "I could have flown there for less"

Again, not policy, speaking for myself, my training/philosophy is get that rerated to the cost with a plan. I'd do that for a charming rabbi or for the customer who was just cursing at me and then flushing, ewww

Next up maybe the dreaded prorated charges or maybe cramming (weird stuff that appears on any bill but was not ordered by you).

[Catrin]

I've had AT&T since SBC bought them out (was an SBC customer) and have not had any problems like this.... but as sgtiger mentioned, there does seem to be differences between regions.

[Crankin]

We switched to AT&T for our mobile service when DH got an I Phone almost 2 years ago. The coverage in our area is much better than Verizon, which we had previously. Never had any problems with the bill. I hardly use any of the huge number of minutes I get, so our bills are pretty straightforward. DH's company pays for most of the bill. We don't text, so I suspect that's why it's so cheap compared to others I hear about.
We have Comcast for our land line and they are good, too.

[Eden]

We solved all those problems by just going with a DSL internet and telephone land line (which we would dump all together if it weren't necessary for our TIVO to function...) which has no extra charges. It is a flat monthly fee with no charges per call and no charges for long distance. Both of our cells are prepaid. Again no extra charges. You just put minutes on the phone and minutes are minutes. No extra minutes taken off for long distance either!

[Trek420]

.... basic service and DSL, or basic service, cell phone, TV services or whatever .... you can be crammed and sounds like that's happened to some of you. Cramming is any unauthorized charge from another company on your telco bill.

Usually on the last page of the bill but not always. Read your bill!!

How do these get there? I don't know. Some say it's Facebook games, others say contests or drawings, from internet cookies or that someone gives out your phone/account number to order the service they want ....

I really don't know. But everybody don't just pay the bill because it looks about right. Read, we print both sides of the paper.

If you've been crammed call the number on that page of the bill (above the charge) and demand an explanation/reversal. Then call your local telco if the company won't adjust or even if they do to make sure it's allllllll being reversed.

The preceding is not the policy or opinion of a company that begins with the letter A and ends with T, it's only my humble opinion.

[Eden]

.... basic service and DSL, or basic service, cell phone, TV services or whatever .... you can be crammed and sounds like that's happened to some of you. Cramming is any unauthorized charge from another company on your telco bill.

Not so sure that can really happen to us anymore - we don't have basic service + DSL, our phone service is DSL (our phone goes into the modem) and is provided through Earthlink. As far as I know the telco firms no longer have any access to our bills.

[Trek420]

As far as I know the telco firms no longer have any access to our bills.

If you have a phone number it can be used as an account number for services on your bill. These are usually, often, nearly always not caused by telco companies or what you'd think of as traditional telco companies. I can't comment on the companies that cause these charges as the following post is the humble opinion of Trek and not necessarily the reflect the opinion of any particular company that begins with the letter A. I'd still read your bill even with Voip.

[PamNY]

I've had really good service from AT&T both in person and on the phone. Of course, as everyone has noted, experiences can vary.

[mhami]

Yes, we have had issues with AT&T as well; however, not for cell phone but instead the internet. It took them months and several phone calls to get it cleared up. We were definitely not happy with them.