How is THIS for customer (non) service...

[crazycanuck]

Ugh..We knew we were back in Western Australia when we encountered some crap customer service...

To make a long story short, there's no cell phone coverage much of the drive betweeen Ceduna (South Australia) and Norseman (WA) so we couldn't just call ahead and make a reservation. Norseman's small enough that normally you don't need to....We arrived at 7pm after a long day's drive & rocked up at a holiday caravan park to find the office was closed. After ringing the bell, Ian encountered a hissy woman who said 'are you here for the key?' She became hissy but we didn't want to wander to the other couple of places as we couldn't be bothered... We won't be staying there again

If you want good customer service, shopping hours and selection, don't come to Western Australia

[Trek420]

Also San Francisco: another TE event, the Spazzdog who lurks and sometimes posts here told me about a movie in the city, A Sunday in Hell. We made plans to meet in the city, found the event, texted and called and found each other, the event was not where we expected it to be but searching around we found the theatre.

Attendants confirmed "yes, this is the right spot for the film" but it wasn't for an hour so we set off to get some grub.

Arriving back an hour later, same attendant said yes, here's the spot and asked for out tickets .... could they have told us when we were there earlier that the event sold out a month ago?

Why is it that answering the question: yes or no is considered customer service without intuiting there may be other things we want or need????

[Melalvai]

Sounds like it's time to watch Clerks.

[arielmoon]

When I worked at a local tack store one of the owners was continually rude to customers. Once, when someone asked about a specific item and when it would be in stock she said what she was doing was more important than checking.

I was speechless! Even a little tact would have been better!

[azfiddle]

OTOH, my daughter has worked at Starbucks and as a server in a pub. I have seen her give outstanding service, and her managers have commented on it to me. It makes me very proud of her :-)