What kind of shifters/cranks/derailleur does the bike have?
If he's got ultegra or 105 level shifters, there's usually a half click for trim, so it does take 2 clicks to go from one chain ring to another up front.
And I guess teh other question is - how does he shift? Is he shifting under load? I can ride my bike and be all pissed that it's not shifting right - my boyfriend can get on it and I'll watch him and he won't have any trouble shifting and will think I'm nuts. Quite possibly the manager isn't having any shifting problems, becuase he doesn't shift under load, eases up when he's trying to shift and has been riding bikes that way a long time... My bf shifts into the gear he wants to spin up a hill in before he gets to the hill. I shift when I'm climbing up a hill. He never has any problem with shifting, I do.



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