Since they're new in town, or at least to the neighborhood, maybe take a plate of cookies over and tell them you know of a good dog groomer and give them a note with the name, address, and number. Not very subtle, but they'd know that the dog's condition was being noticed.
Grooming is expensive, and some people don't have the money for it. But then they shouldn't have a dog that requires grooming, or they should learn to do it themselves...





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