Sadness! Catastrophe!
The brand new Tarrah I bought for myself before Christmas (from Ibex, of course!) has a hole in it. After washing it a grand total of twice. I was really disappointed, and immediately wrote to Ibex, who (of course) offered to send me a replacement right away. They asked me for a photo but I won't have to return the shirt since I'm in Canada. I thought that was pretty classy. I still offered to send it back in a bubble envelope (cheap), but they haven't responded to that.
So my sadness shall be taken care of. But I thought it was really too bad. Brand new! It's nice that they stick by their products though. The customer service rep who emailed me was really nice, and she noted (as I had enumerated my Ibex items I was fully satisfied with to her) that while there had been returns on tops like the pointelle (which I own) it was her first one on the Tarrah. Oh well.



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