Emily,

I'm sorry you haven't received a reply from your questions to Paceline. We did not experience this treatment there at all. In fact we spent an hour with one of the managers talking us out of buying a new bike for my husband until we had tried a fit session. We went there after a co-worker told me they could make a bike that exactly fit you. We found them to be very helpful and very interested in educating us.

We live two miles from Cycles de Oro, which has great gear and great people, but they don't seem to have an interest in answering questions and educating us older, less savvy riders.

I'll let you know after my fit on Friday about the experience. But my husband's experience was all positive and as stated before, his power and riding comfort have really increased.

Give them another chance. They may not be checking their email as frequently as they should.