Quote Originally Posted by ginny View Post
Really? I figured I would just not have anything to do with his store again (rather than trying to get more out of him). What is unfortunate is that this is the store that everyone loves! Man, what a bummer! While everyone in town loves this store, they do all readily admit they are a bunch of flakes. Maybe the other ski shop will step up. I sort of feel sorry for him. He was really shaken up when he apologized to me. I guess receiving a call from an attorney can be a scary thing (sort of) evil grin...
I might be inclined to give him one more chance, but I'd keep careful records and I probably wouldn't use a credit card there--cash or check only. Only one more chance, though.

In the end, it doesn't matter that everyone else loves the shop. You got screwed and if not for your attention, perseverance, and attorney boyfriend, your credit card would have been charged multiple times without you authorizing it, and you would not have known. You are savvy enough to have noticed and done something about it. Many people don't pay attention. I certainly hope they haven't pulled one like that on other customers...

Upon further reflection, I'd take my business elsewhere.