lo123... did you put your cleats on or have the shop do it?

I ask because once (early on when I first got my speedplay X's) I put my cleats on the shoes.

I got stuck, much as you describe... it took me removing my foot from the shoe, getting off the bike and then wrenching the shoe off of the pedal.

Turns out I'd installed the cleats on my shoes backwards (they don't call me spazz fer nuthin )

Good luck!

spazz