Amy,

If the first dealer you went to happens to be a Trek or Fisher dealer, would you mind naming and shaming?

I only ask because we have a program by which one of the four of us demo chicks will go into a store to conduct staff trainings on providing top notch customer service to women. This is free for our dealers, and if the one you were in is a Trek dealer, then we obviously need to follow up to make sure that this sort of behavior, which we teach against, doesn't happen to someone else.