From Maryland...my husband has bought from Performance online with no touble so far in about a year, but we were in the local store a couple of weeks ago, and staff (very young) seemed to know little and care less. I'm happier with TE (*xcellent* service) and others, like my LBS, who seem interested in keeping their customers. A couple of dollars seems a small price to reward good service and reduce my agida (I know I'm privileged to be able to say that).

I have a friend who says "50% of people can't do their jobs. Of the remaining 50%, 25% won't." Pretty much my experience, which makes me try all the harder. Sigh. Reward those who can and will.

K