I didn't think there was anything wrong, either. Frankly, I wish I had a shop where people would explain stuff. Like I said, I have no need to go to a shop, since I shop at TE or Terry and DH does mechanics. I sometimes wonder what would happen if I had decided to get into cycling if I was single. I have no mechanical ability and I even need someone to help me readjust my helmet straps when they get too loose. Can you imagine if I went into a shop asking for help with that every month or so? While I know a lot about how bikes work now, the "fancy" shop where I bought my bike didn't seem to know anything about short and shallow bars or short reach brifters... it still makes me mad that I had to do the research for that, even though they gave me a new, smaller frame for "free" after 2 years of riding a bike that was too big.
The fact that every time I went into the shop and saw people I knew, probably helped me in the long run. I think the owner thought I was a stupid woman, who only did what her husband told her. However, when several local racers were in the shop and knew me (from when my son raced), he must have observed, and realized I would blab my big mouth all over town about his bad service.
Irulan, there is a Minuteman Bike Path rant??? I guess this is why I don't go on it..