Sorry Running Mommy - I'll buy you a beer at Interbike, how's that?

Geoff's got a HUGE metal sign up on the outside of the shop that reads something like this: Attention all Department Store Bicycle Owners, we require a 50% deposit on all work.
He was sick and tired of all the walmart stuff accumulating in the warehouse when people refused to pick it up even though they had been given an itemized estimate BEFORE they were allowed to drop it off.

Geoff also deals with CM mentality in the fact that as he is the general manager at age 24, and has been coming to work with his dad (family owned shop) since he was in diapers and wrenching on bikes since he was eight, he has a hard time getting respect from some of the older generation. His dad has to come out and finish the sale....

A few months ago they had a engineer (it seems to always be the engineers here in Cincinnati that are the problem) they thought he could fix everything and because his bike was mis-shifting, took the cassette off and looked at it under a microscope. He determined that the cassette needed to be replaced. All it needed was a barrel adjustment!

LBS's should write a book!

Jeni