We live 15 miles from a Performance retail store so do shop there fairly often (we can ride there, after all), and I am a Team Performance member, which is a good deal since you get back 10% on all purchase in coupons, so it does pay for itself if you spend more than $200/year (since the membership costs $20).

Anywho, we were in there Saturday and had about a $78 purchase. First, the clerk said that my Team Performance membership had expired (it hadn't), and second, he asked me for a photo ID with my Visa - even though I had my Team Performance card and was in full cycling gear; how likely was I to be a credit card thief? I have been shopping there for YEARS and have never once been asked for a photo ID, and didn't have one on me since we'd ridden there. I pleaded my case, and the other clerk laughed and said "She'd hardly be trying to get Team Performance bucks for someone else if she'd stolen their credit card!", so the guy did let me make my purchase, but I was a bit steamed about both things.

I later emailed customer service, they confirmed that my membership is good through 3/1/06, so now I have to fax my receipt to them to get credited for Saturday's purchase - they have no way (or claim not to) to look it up in their computer database, which doesn't seem logical to me, since I had my transaction ID and everything from the receipt.....but anyway. I won't stop shopping there b/c the prices are good and it's so close to home (no shipping charges), but they really aren't the best with customer service, that's for sure. And not to have information in the computer that I'd renewed my Team Performance membership makes no sense, since customer service was easily able to check to see that I had, and I was able to check the same online.

They definitely could make improvements!

Emily