Quote Originally Posted by Dianyla
Is it possible that the email response you got back asking for the order numbers was automatically generated? If not, that was quite rude and inept on the customer service person's part.
no - or if it was it had a persons name attached to it. I have since received a 3rd response from them telling me they can find no record of my order (well duh! isn't that what I'm complaining about?) and have turned the matter over to their websupport department and that they have had no problems with other customer orders! (lol..gee thanks) I did write back and tell them one of those orders was placed over the phone - would their websupport be able to research what happened with that one too?

Tator: I've ordered from them before in the past and have never had problems - until now.

I was just shocked that any company could lose 3 orders in 4 days, but a company as big as Performance? and then to respond to the first complaint by telling me the managers were busy on the phone, and the second written complaint by asking for info that was already included in the letter? followed by another response from yet another person providing me with order status links? I guess my expectation for either a resolution or some form of pacification was a little higher than theirs. I'm not even angry - just very disappointed - and sorry for both them and me coz we both lose out.