Quote Originally Posted by CorsairMac
I just wanted to let ya'll know that I've been having some major problems with Performance in the past week. I would love to know if anyone else has recently or ever or ........and did you get it resolved?
Brief Version:
I placed 2 orders last Mon to be shipped FedexOvernight that were never shipped. On Thurs when I called to check Performance had no record I had ever placed an order even tho I had email confirmations. So I placed the order again over the phone, FedExOvernight and got a 3rd confirmation number. On Fri morning I called Just to make sure my order was shipped and again there was no record of my order. When I asked to speak with a manager I was told they were all busy on the phone. So I sent an email detailing my woes and made sure I included all 3 confirmation numbers and my full name. I got an email response from Performance asking me for the order numbers and my full name so they could research my complaint! When I emailed back telling them that information was in the body of the original email attached I got a response from them providing me with links to their order status section.
I have since ordered the items I needed from TE - THANKS TE!!!! who not only bent over backwards to help me but answered the phone 1/2 hour before they were "officially" open. Then proceeded to include a 2nd order I placed about 2 hrs later with my first so I wouldn't have to pay any additional shipping and to make sure both orders went out together. Although I love the Performance Century shorts, I'm thinking I'd rather pay more and get better service than pay less and get - well this is a family board so you can fill in the blank! I don't have any problems with people making mistakes - it happens.....I do however have a problem with poor customer service, so I won't be using PerformancBike again.
Hey Corsair - I have never used performance but I do think you have done the right thing. If people just put up with bad customer service nothing will change. Perhaps they will notice customers not returning and will think about looking at what could be the cause. I have had experience of this with other companies and I figure hey plenty other places to spend my money. I have ordered heaps of my gear thru TE and will continue to do so as the customer service before and after purchase is excellent and shipping is fast.