Quote Originally Posted by sundial View Post
That letter says so much more than what's written. You are a person of character and that defines you moreso than any sale.
This so eloquently sums it up.

I also agree with Susan and KSH. People will pay for good customer service. While I know I can get things less expensive elsewhere, I will often pay more at places where I've gotten great service. Usually one ends up spending less in the long run because a good service provider does it right the first time.