Just when we were about to throw in the towel...(long)

[Selkie]

That letter says so much more than what's written. You are a person of character and that defines you moreso than any sale.

This so eloquently sums it up.

I also agree with Susan and KSH. People will pay for good customer service. While I know I can get things less expensive elsewhere, I will often pay more at places where I've gotten great service. Usually one ends up spending less in the long run because a good service provider does it right the first time.

[mtkitchn]

RM,
What a great picker upper! I haven't been to an LBS in forever (not riding much this year), but maybe when I need a tune up and a ride out in the West Valley, I'll head to your shop.
Hope you guys make it.