They charged you TEN DOLLARS!! Sheesh!! No wonder we are going out of business and they are hanging in. They are making a killing on simple things!
We have a pipe cutter thingy that takes about five minutes, or they use a hack saw and then file the edges. And I don't think we have ever charged. We kind of have this standing rule here in the shop that if it takes 5 mins or less, and doesn't take special knowledge- we don't charge.
I think it takes longer to ring it up. lol