Well, I'm impressed with the place again. Especially their willingness to address all the issues involved in a rational and straightforward way.

As I mentioned earlier, my experience with them was so positive (especially when compared with other dealings with bike shops closer to home) I was shocked by the original post. I had dropped in with a broken spoke, the third one in a month. The two mechanics I dealt with dropped everything to work on my bike. The issue was more a matter of being too heavy for my p.o.s. cheepie wheel than anything else, and they very tactfully and respectfully suggested I needed a sturdier wheel. There just happened to be such an item in the back room and they slapped that puppy on and also, I suspect, made some adjustments to the deraileur because it suddenly started shifting like a dream. within 20 minutes I was back on the trail, thrilled to be able to continue my ride. That wheel has given me years of troublefree riding. Another heavy friend dropped in with a similar problem and was very impressed with the wheel they built for him.

I have to say that was the best customer service I have ever received in a bike shop.