Sorry to hear you had a bad experience. I wasn't too impressed by Bothell Ski and Bike either, when I visited last year.

If you ever need a bike shop here, I'd HIGHLY recommend Woodinville Cycle. They've been great to me every single time I come in; even though I'm still almost completely clueless about cycling. A few weeks ago, I stopped in on a busy Saturday morning looking to buy clipless pedals to match the cycling shoes I bought online. The owner not only installed my cleats and pedals, but also set me up on a trainer in the back, taught me how to clip in and out, and adjusted my seat. He was extremely nice about it all, didn't charge me extra, and still managed to help all of the other customers too. I have received the same sort of excellent service every time I've been there.