PW- that's awesome!!! I'm glad it's working for him. He reported it before he even left O'Hare and then for the next 9 months, but got nowhere. They should rightfully give him at least the minimum insurance coverage they provide, even if he didn't buy extra- ESPECIALLY since they didn't deny the incident occurred. It's like they said: "we know our guys broke it, but what are you gonna do about it?"

Bad publicity is a reason to deal with someone, I suppose. I think Reesha is right, though. It probably won't change the way they deal with others.

I think more people should deal with bad customer service this way, instead of suing. I think we'd get a lot of good music out of it (I liked the song). They're actually a pretty good band- listened to some of their other stuff on youtube.