I know I'm lame, but I watch the Bachelorette, and the first thing that came to mind was how much these guys are better than that Wes guy singing a corny song to Jillian.
I once had my bike transported from Toronto to Vancouver on Greyhound. They broke my shifter in transit. It was a small piece, but it was rather vital to the whole function of the shifter. Not a cheap thing, but they took responsibility and paid for the repair (but I did buy insurance so I guess that was a no-brainer).
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07-08-2009, 07:59 PM #1
sore bum
- Join Date
- Dec 2007
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Last edited by badger; 07-08-2009 at 09:12 PM.
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07-08-2009, 08:08 PM #2
Registered User
- Join Date
- Jul 2004
- Posts
- 2,609
Ahhh... it's working!!! CNN reported on this guy, showed the video, and later in the day, reported that United is opening the case back up!
For 3 days, I get to part of a thousand other journeys.
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07-09-2009, 05:31 AM #3
Lucky Wizard
- Join Date
- May 2007
- Posts
- 1,249
As they should, but I have a sneaking suspicion that it's not really going to change the way they deal with other claims from customers... just the way they deal with his.
Help me reach my $8,000 goal for the American Lung Association! Riding Seattle to D.C. for clean air! http://larissaridesforcleanair.org
http://action.lungusa.org/goto/larissapowers
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07-09-2009, 05:50 AM #4
I heart my bike
- Join Date
- Apr 2006
- Location
- where the wind comes sweeping down the plain
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PW- that's awesome!!! I'm glad it's working for him. He reported it before he even left O'Hare and then for the next 9 months, but got nowhere. They should rightfully give him at least the minimum insurance coverage they provide, even if he didn't buy extra- ESPECIALLY since they didn't deny the incident occurred. It's like they said: "we know our guys broke it, but what are you gonna do about it?"
Bad publicity is a reason to deal with someone, I suppose. I think Reesha is right, though. It probably won't change the way they deal with others.
I think more people should deal with bad customer service this way, instead of suing. I think we'd get a lot of good music out of it (I liked the song). They're actually a pretty good band- listened to some of their other stuff on youtube.Check out my running blog: www.turtlepacing.blogspot.com
Cervelo P2C (tri bike)
Bianchi Eros (commuter/touring road bike)
1983 Motobecane mixte (commuter/errand bike)
Cannondale F5 mountain bike
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