When I e-mailed the guy, yes, there was some complaining involved but I thought since he's a cyclist we'd be on the same side and he'd commiserate - and suggest who I could talk to. I thought it was pretty clear that I was, at this point, looking for the appropriate contact (actually, that was expressed in the first sentence of my e-mail) and wasn't just griping and wanting him to fix it.

However, I also told him who I'd contacted so far and he responded that I should also contact __________ - the exact people I'd just mentioned. I appreciate what you're saying about offering a clear solution, but I don't think this guy can read - among other problems.