
Originally Posted by
OakLeaf
If you MUST use UPS (corporate account or no local FedEx depot), then ship express, not ground. I don't know whether they take more care with express packages or it's just that a shorter trip gives them less opportunity to damage it, but express packages seem to have a much better chance of arriving intact.
I'm sure FedEx isn't perfect, but their track record with me is (touch wood). By contrast, when I must have something shipped to me UPS, the odds are no better than 2 in 3 that the packaging will arrive intact - from there the condition of the contents is purely a matter of luck.
That's so funny - everyone has so many different experiences. My BF and I used FedEx ground once. When the package didn't deliver when expected, they just threw up their hands and said to just file a claim, the bike's gone. Two weeks later and many, MANY phone calls, they found it.
On another occasion, I shipped two little rolling suitcases. Both bags were brand new, but were completely torn up during shipping. I filed a claim, sent to bags to them to determine how much damages they would pay, and then they lost the bags. I got my full claim...
For 3 days, I get to part of a thousand other journeys.