She may well have no idea what an "artisanal bakery" is! I didn't a couple of years ago. It's quite likely that she is from a place where a bakery is a bakery. Lots of people go to a bakery because the bread is (or used to be) fresher than from supermarket shelves.
Another possibly is that she has the idea that 'organic' bread means whole grain non-white bread with a hard chewy consistency (this is a pretty common notion), and she just wanted white fluffy bread. And maybe her descriptive vocabulary was limited.
In the Caribbean and Puerto Rico (where I lived for many years), the average person thinks that bread that is very white and very soft and very fluffy is superior bread that you can be proud to serve. Harder chewy non-white bread with grain bits is looked upon with suspicion as being crude, perhaps even stale. The softer, whiter, and fluffier the better. And any good homemaker goes directly to the local bakery to buy bread, not the supermarket.![]()




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