kayakergrrrl sed "every two years, customers are eligible for a free phone or discounted upgrade"

right! with most at the end of your agreement waltz in, renew your contract, get a new phone. Usually you either get the phone free with a 2 year agreeent or a better free phone than the one year free phone.

I keep my old phone, anything happens to the new one just pop in the smart-chip and voila, stored numbers and settings are all there.

"So glad I found you guys"

welcome to TE!