Grasshopper,
Hopefully you've solved your problem by now but sometimes mud gets between the spring and housing. If you look at the outside of your cleat you'll see square openings. If you push the spring with your thumb you'll see it move up into this opening. That area needs to be kept clean and if it gets full of mud you cannot click in. I run a little optical screw driver through that area, it works perfectly. I just cleaned mine and I couldn't believe the junk that was up in there. Rinsing it with water will not clean the junk. It only happens if you walk through a lot of mud which I did about a month ago.
Another thing that can happen, but probably not, is that the screws that hold the springs on are too tight. Then the spring won't move properly. My LBS did that to me and I was having a terrible time clicking in.
Also, keep them lubed but I've gone for quite a while without lubing and not had problems.
I also lube the tracks on the pedals.
The cleats are very simple, I just bought a new pair of shoes and was able to install the cleats myself! I was so proud because they seemed so strange to me at first.
Hope this helps



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