How can this be with my new bike?

[uforgot]

Denny, I seem to recall that this isn't the first time you have had to take that bike back! Something smells here, and it seems to be Performance Bike, not Fuji. You should NOT have to take it to a lbs. I'd start going through the chain of command and maybe even point them to this thread so that they know the problems are going out to lots of cyclists. Maybe you should find the local Fuji area rep and let him know also. I like the top mechanic idea and definitely don't speak to some kid on the floor. Stick to your guns, be polite but firm. Good luck and keep us posted!