of basic "maintenance" - adjusting derailleurs, brakes, cables, etc they even trued (sp??) the wheels when they adjusted the brakes. Suggested was after 30 days of riding and then when needed if something wasn't quite right. I just popped in the other morning for a brake that was hanging up - fixed and on my way with the wheel trued in about 10 min. No appointment needed. Guess I have a good deal going.