Quote Originally Posted by OakLeaf View Post
I was wondering whether crystalline citric acid might be an alternative for cleaning the washer (although as I said, in 11 years it's never seemed to need it, other than popping out the detergent tray for a good rinse and scrub once in a while).
I wouldn't use the citric acid wash as I'd be concerned about the rubber gasket and the pump hoses degrading over time.

*** I work for Procter and Gamble in the Fabric and Home Care division ***

I have done YEARS of research on front loaders with stain removal tests, whiteness maintenance, and color fading. My lab consists 16 front loading machines with a state of the art computer controlled water system that can recreate all water conditions across the world. We test EVERYTHING that is remotely front loading. Whirlpool, Maytag, Bosch, Miele, LG, Maytag, etc. The biggest gimmick is the LG Tromm with it's Steam Wash. There's no such thing. The commercial is over exaggerated. We laughed when we got it in as we all sat in front of it waiting for it to do its magic and was disappointed. Nothing like the commercial at all.

I got out of the appliance side of things last year and am now doing upstream technology research which means I'm testing new surfactants for potential product usage.

When Geoff and I bought our house in April, we bought a Whirlpool HT as we wanted the extra heater to do some tough cleaning on bedding as we have dogs and cats. There is no need to buy a high efficiency dryer unless you want them to match. The washers spin at twice the speeds that the top loaders do resulting in less drying time.

I've seen many people mention longer cycle times and keeping the door open. The reason the cycles are longer is because your relying on the kinetics of the surfactants rather than the mechanical action of an agitator to do your cleaning. It's also the reason why you need to use HE detergent. It's got a suds suppressor in it so it doesn't lock your machine up. Half dosing regular detergent doesn't cut it - I've got the data to prove it. Leaving the door open is recommended as the water tight seal doesn't allow for the washer to completely dry out between cycles. I've taken the machines apart by hand, you don't want to know what can be growing behind there, trust me!