Such a bummer and so frustrating. I hope you get it resolved pronto. Spinning is a great way to get in and stay in shape, and I second that suggestion. My YMCA has spinning classes and do not require long term contracts like some gyms do (so you can stop when you get your bike).

For other people who may be looking to buy bikes online, this is a huge reason not to. Support your local bike shop and buy local. The service you get in return is way worth any extra money (usually minimal) that you pay.

best of luck to you!