I actually bought the said Keen boots from Zappos and regret it now because had I bought them from backcountry I would have a new pair free of charge (I'll just need to send the defective ones, no big deal).

I contacted Zappos and they said they only take returns up to 365 days and they have to be in original condition in its original box, i.e. never worn, so no good for me having bought them 14 months ago and wore them.

Another thing I love about backcountry is, as long as it's not some brand that can't cross the border, their shipping includes duty so I never get slapped with a ridiculous customs bill when delivered.