I'm still searching for the perfect shop. When I was bike shopping it was hard to find a shop that would listen to and take seriously an old out of shape lady. I left several shops empty handed when I was told by young sales people that I really did not need a bike with the upper level components I had researched and decided to spluge on buying. I've had my Bianchi for about four years now and we get along great together. I am learning to do minor adjustments myself because of repetedly being disappointed when I get my bike back from the shop. Even when I drive the 130 miles round trip to take the bike back to the shop she came from I feel she does not get the care she deserves. When I had the bar tape redone this spring it was not done with the same quality tape as the bike came with when she was new. Even shopping is a disappointment. I will often go in to look for a particular idem only to find the shop does not carry what ever. My son purchased a new Surly LHT this summer. When he took the bike out of the shop to do an initial test ride the handle bars came off in his hands because the shop had not tightened them down properly! I do like to support the LBS. It would be a shame if there was no place left to test ride a bike before we buy. I just wish I could find a good one like so many of you have.