Yeah, I've never had a problem there- both the Natick and Westboro stores have always been super helpful. Andy (the fitter at Natick) has always been especially helpful and honest with me, which is a nice change from the half-assed service I get where we bought our road bikes. He's the one who suggested I bring it by to let Jose give it a try. Nice to know a guy who's used to selling multiple thousand dollar bikes will help with low end projects too.