Oh, geeeeeeezzz....
I just had the exact same thing happen to my Giro Pneumo....the retention strap broke. No crash....no nuthin'. Just failed.
I went and bought a new helmet. I didn't even think to call Giro. I assumed since wasn't in a crash, no dice. (It was almost 4 years old....I also figured I was due for a new one soon anyway)
Bummer.
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Thread: Giro customer service...
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11-05-2008, 03:15 PM #1
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11-05-2008, 03:41 PM #2
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you're lucky. My husband trimmed his strap too short on his VERY EXPENSIVE helmet and they said, tough, there's no replacement!
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11-05-2008, 04:02 PM #3
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Man, I know... I did not think the Giro lady was going to mail me something for free. I just wanted to ask if a replacement part could be bought seperately versus spending the money for a new helmet. Before I got it all out of my mouth, she just chimed in a new one would be on it's way.
I haven't had the best luck with stuff lately. My tires just bit the dust. And I think now my wheelset was recalled without knowing it. Gotta call on that one yet. So, gheez... I'm glad Giro offered up.
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11-08-2008, 11:54 AM #4
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My retention part came today. Only drawback is that the tabs in the back are black, and not white that matches my helmet in the pic. She didn't ask on color, as one gal posted in this thread. But, black is pretty matching basic. Quick service! 3 days. I got it installed, and the helmet seems to fit good as new
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11-08-2008, 01:39 PM #5
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If you're feeling brave, you can try to swap those parts. I got the pink ones off of my broken one and put them on the one I used waiting for my replacement. BUT, be careful -- it looked like they could break if you did it wrong.
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