The other day I got an automated call that said "please wait for information about an important business matter" - usually I hang up right away but I was waiting for the kettle to boil so just kept listening. I was on hold for a minute or so and then got a message stating something like "all our representatives are busy" and asking me to "press 1 if you would like to continue to hold". Now why in the world would I want to keep holding for a call I didn't initiate and I had no clue what it was about???

But back to the OP - I agree that credit card response was ridiculous.