Thanks!
The metal serrations have worn down at the ball-socket joint (I'm sure that's not what it's really called lol), so at like mile 5 climbing a hill, the whole seat tilted back - like at a 45 degree angle to where it should be. I nearly slid off the back of the bike! Then it was just freely moving, tilting up and down as it wished.
They fixed it so that it would stay in one place but it was 1/2 inch off from where I usually have it. Which is probably why my neck is killing me now...





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